Privacy Policy

1. Scope

This Privacy Policy explains how Melbourne Tutoring Services (we, us, our) collects, uses, discloses, stores, and protects personal information when you use our website, submit forms, contact us, or engage tutoring services.

2. Information We Collect

We may collect:

• Parent or guardian details (name, email, phone, suburb).
• Student details provided by a parent/guardian (year level, subject needs, goals).
• Tutor applicant details (qualifications, availability, work eligibility, screening details).
• Session and service records (bookings, notes, communications, billing records).
• Technical and usage data (IP, browser, pages visited, device data, cookies/analytics).

3. How We Collect Information

• Directly from you through forms, calls, email, and messaging platforms.
• Automatically via website tools such as analytics and cookies.
• From trusted service providers involved in payment, scheduling, or communications.

4. Why We Use Information

• To respond to enquiries and match students with suitable tutors.
• To deliver tutoring services and customer support.
• To manage bookings, invoicing, and service administration.
• To improve our website, safety processes, and service quality.
• To meet legal, regulatory, insurance, and record-keeping obligations.

5. Disclosure of Personal Information

We may disclose information to:

• Assigned tutors and internal staff who need information to provide services.
• Technology and payment providers that support our operations.
• Professional advisers (legal, accounting, insurance) where reasonably required.
• Government or law enforcement authorities when legally required.

We do not sell personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and organisational safeguards. No internet transmission or storage system is guaranteed 100% secure, but we take practical steps to reduce unauthorised access, loss, misuse, or disclosure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for service delivery, legal compliance, dispute handling, fraud prevention, and business records.

8. Children and Parent Responsibility

Parents or legal guardians are responsible for providing student information. By submitting student details, you confirm you are authorised to do so and that information provided is accurate and up to date.

9. Your Rights

You may request to:

• Access personal information we hold about you.
• Correct inaccurate or outdated information.
• Withdraw consent for optional marketing communications.
• Request deletion where permitted by law and contractual obligations.

10. Cookies and Analytics

We use cookies and analytics to understand website performance and improve user experience. You can control cookies in your browser settings.

11. Third-Party Links

Our site may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party platforms.

12. Policy Updates

We may update this policy from time to time. The latest version will be published on this page with an updated effective date.

13. Contact

For privacy requests, contact:

• Email: hello@melbournetutoringservices.com
• Location: Melbourne, Victoria, Australia

This policy is general information and does not constitute legal advice.